Keeping your contact details current is one of the simplest ways to protect an Imperial Wins account. A working email address or phone number can help with verification, password recovery and support requests. Before changing anything, check the details on your profile, prepare identification if requested, and record the account information you may need. For a broader account checklist, imperial wins can be treated as one item in your wider online security routine.
Why updating Imperial Wins contact details matters
An old email address can block password-reset messages, bonus notices and replies from support. A disconnected phone number may also make account checks harder if the operator needs to confirm ownership. Imperial Wins provides 24/7 email support and a live-chat widget, but support can only help efficiently when your personal information matches the account.
Account recovery depends on accurate information
Use an email account that you control and check regularly. If you have changed your phone number, update it before losing access to the old one. Do not create a second account to solve an access problem: the terms allow one account per person, household, device or payment method, and payment accounts must be in your own name.
What to check before changing your details
First, sign in through the correct Imperial Wins domain rather than a look-alike New Zealand site. Have your current login details ready, and avoid making changes while a withdrawal or verification request is active unless support tells you to do so. Changing your account currency may require a new account, so a contact update should not be confused with a currency change.
- Confirm that the new email address is typed correctly and can receive messages.
- Keep access to the old email or phone until the change is complete.
- Use a private device and a secure connection when signing in.
- Save any confirmation message, ticket number or support reply.
How to update your Imperial Wins email address
After signing in, open the account or profile area and look for personal details or security settings. The exact menu label may change, so follow the current on-screen instructions rather than relying on an old guide. Enter the new address carefully, save the change and check both inboxes for a confirmation or verification request.
Email-change steps when you can still sign in
If the site does not provide a direct edit option, contact support through live chat or support@imperialwins.com. Explain that you want to update the registered email address, and ask which documents or checks are required. Never send a password, full card number or one-time code in a chat message. A request for identity, address, payment-account ownership or source-of-funds evidence can form part of KYC.
| Possible request | Practical action |
|---|---|
| Email confirmation | Open the message and use its verification instruction promptly. |
| Identity check | Provide only the documents requested through the approved support route. |
| Payment ownership check | Make sure the payment method is in your own name. |
| Source-of-funds check | Prepare suitable evidence if support asks for it. |
How to update your Imperial Wins phone number
Phone details are usually changed in the same profile or security area as an email address. Enter the full New Zealand number in the format requested by the form, then complete any confirmation step. If the old number is unavailable, explain that clearly to support instead of repeatedly trying incorrect codes, which can trigger additional security checks.
When the old phone number is no longer available
Contact Imperial Wins from your registered email if you still control it. Include your username or other basic account identifier, but do not include your password. Support may ask questions to confirm that you own the account. Keep your request clear: state the old number, the new number and whether you can still access the account.
- Start a support chat or send an email from the registered address.
- State that the old phone number is unavailable.
- Give the new contact detail and account identifier requested.
- Complete any identity or ownership check through the official channel.
- Test recovery only after support confirms the update.
What to do if you are already locked out
Use the normal password-recovery option first and check spam, junk and filtered folders. If no message arrives, contact support and explain whether the problem is the email, phone, password or all three. Avoid opening another account or using somebody else’s payment method while the issue is investigated.
Account recovery may also involve verification when cumulative transactions reach €2,000. Imperial Wins states that it can request proof of identity, address, payment ownership and source of funds. Keep your responses consistent with the information on the account. If a withdrawal is pending, ask support whether the contact change could affect processing before taking further action.
Security and New Zealand checks after the update
Once the change is confirmed, sign out of shared devices, use a unique password and check that no unfamiliar payment method or profile detail has appeared. Do not assume that a new email address removes other account obligations. Imperial Wins terms state that users must be at least 18, and New Zealand’s online casino licensing system is still being established in 2026.
| Account point | Published detail |
|---|---|
| Minimum age | 18, subject to a higher local age where applicable. |
| Support availability | Email support is available 24/7, with live chat also offered. |
| KYC trigger | Identity confirmation is stated at €2,000 in cumulative transactions. |
| Self-exclusion | The minimum period is one year and cannot be reversed during that period. |
| Cooling-off | The responsible-gambling tool provides a minimum 24-hour cooling-off period. |
Review deposit, betting and loss limits after recovering access. Tightening a limit applies immediately, while increases or removals can involve a waiting period. If gambling is becoming difficult to control, contact the Gambling Helpline on 0800 654 655. The service is separate from account support and is intended for confidential help.
Practical takeaway
Update your email or phone while you still have access to the account, verify the new detail, and keep a record of the confirmation. If access is lost, use the registered email and official support channels rather than opening another account. Treat every request for documents carefully, keep payment details in your own name, and remember the 18+ requirement. New Zealand readers can call the Gambling Helpline on 0800 654 655 whenever gambling-related support is needed.
